Effective Date: September 22, 2026 · Last Updated: September 22, 2026
This Privacy Policy explains how Vitals ("we," "us," "our," or the "Company") collects, uses, stores, shares, and protects information when you use our website, mobile application, and related services (collectively, the "Service").
The Service is operated by Favorite Exchange, a Florida limited liability company.
By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
Our Service is intended for adults 18 years of age or older.
You must be at least 18 years old to create an account, create a dating profile, communicate with other users, or otherwise use the dating features of the Service.
We do not knowingly permit individuals under 18 to create or maintain dating profiles.
We may request your date of birth and may use reasonable measures to identify accounts that appear to belong to individuals under the minimum age requirement.
If we learn that an individual under 18 has created an account, we may suspend or delete that account and take appropriate steps to remove information associated with it.
If you believe that someone under 18 is using the Service, please contact us by creating a support ticket on the Support page of the app.
We collect information that you voluntarily provide, information generated through your use of the Service, and information that may be collected automatically from your device.
The categories of information we may collect include the following.
When you create an account, we may collect:
We do not intentionally collect or store your password in plain-text form.
To provide dating and matching services, you may voluntarily provide information including:
Some information you choose to provide may be considered sensitive personal information under applicable law.
You should only provide information that you are comfortable sharing with other users.
You may upload photographs and other content to your profile.
This may include:
Information you place in a public or discoverable profile may be visible to other users of the Service.
Do not upload photographs or information belonging to another person without their permission.
Depending on the features you use and the permissions you grant, we may collect or process location information.
This may include:
We may use location information to help display potential matches based on geographic preferences.
We will not publicly display your precise residential address to other users as part of your dating profile.
Where technically possible, we will use approximate location information rather than displaying a precise location.
When you use dating features, we may collect information about your interactions, including:
This information may be used to provide matching functionality and improve the Service.
If the Service provides messaging between matched users, we may process and store messages and related information so that the messaging functionality operates.
Users should understand that messages sent through the Service may be stored on our systems.
We may access or review communications when reasonably necessary to:
We do not represent that communications through the Service are completely private or confidential.
We may automatically collect certain technical information when you access the Service, such as:
We may use cookies, pixels, local storage, analytics tools, and similar technologies to:
Where required by applicable law, we will provide appropriate notice and choices regarding cookies and similar technologies.
We may use information we collect for purposes including:
We may use your information to send:
Where required by law, we will obtain appropriate consent before sending marketing communications.
The purpose of a dating app is to allow users to discover other users.
Information that you choose to place in your dating profile may therefore be displayed to other registered users.
Depending on your profile settings, this may include:
We will not intentionally display your account password, payment credentials, private account credentials, or precise residential address as part of your public dating profile.
We may share information in the following circumstances.
We may share information with vendors and service providers that help us operate the Service, including providers involved in:
These providers may access information only as reasonably necessary to provide services to us or as otherwise permitted by applicable law.
Information you voluntarily place in your dating profile may be displayed to other users.
You should assume that information placed in a discoverable dating profile can be viewed, copied, or otherwise used by people who can access your profile.
We may disclose information when reasonably necessary to:
If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
We may share information when you specifically direct us to do so or provide consent.
We do not sell your account passwords.
We also do not sell private messages or account authentication credentials.
Any sharing or sale of personal information will be handled in accordance with applicable law and the disclosures contained in this Privacy Policy.
If we introduce advertising, targeted advertising, analytics, or third-party tracking technologies, this Privacy Policy will be updated to explain the relevant practices.
Where applicable law gives you the right to opt out of certain forms of targeted advertising, sale, or sharing of personal information, we will provide the legally required mechanisms for exercising those rights.
We will not represent that information is never shared with third parties if our actual practices involve such sharing.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.
Security measures may include:
However, no method of transmitting or storing information over the Internet is completely secure.
Accordingly, we cannot guarantee absolute security.
The FTC recommends that app developers build security into their products from the beginning, collect only information they need, restrict access, and securely dispose of information that is no longer needed. We intend to follow these principles as the Service develops.
We retain personal information for as long as reasonably necessary to:
When information is no longer reasonably necessary for these purposes, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.
Specific retention periods may vary depending on the type of information.
You may request deletion of your account through the available account settings or by contacting us through a support ticket.
When you request deletion, we will take reasonable steps to delete or de-identify information that we are not required or permitted to retain.
Certain information may need to be retained when reasonably necessary to:
Deleting your account may also remove your dating profile and may affect matches, messages, photographs, and other account-related information.
Depending on where you live and whether a particular privacy law applies to you, you may have rights concerning your personal information.
These may include:
Not every right applies to every user, and exceptions may apply.
If you are a California resident and applicable California privacy law applies to you, you may have additional rights concerning your personal information.
These may include rights to:
California law provides exceptions and limitations to these rights.
To exercise an applicable California privacy right, contact us by creating a support ticket on the Support page of the app.
If we are required to provide additional California-specific notices or links, we will provide them through the Service.
If you are a Florida resident and applicable Florida privacy law applies to you, you may have additional rights concerning personal data.
These rights may include rights relating to:
The availability of these rights depends on applicable law and statutory exceptions.
Florida law also requires covered businesses to provide an accessible privacy notice describing categories of data processed, purposes of processing, applicable consumer rights, and certain third-party sharing information.
To submit a privacy request, contact us by creating a support ticket on the Support page of the app.
Please include enough information for us to understand your request and verify that you are the person whose information is involved.
We may need to verify your identity before completing certain requests.
We will respond within the time period required by applicable law.
If a request is denied where applicable law provides an appeal process, we will provide information about how to appeal.
The Service is intended for individuals who are at least 18 years old.
We do not knowingly permit individuals under 18 to use the dating features of the Service.
If you believe that a person under 18 has created an account, please contact us immediately by creating a support ticket on the Support page of the app.
We may investigate and take appropriate action, including removing the account and associated information.
Dating involves interactions with people you may not know personally.
We encourage users to exercise caution when communicating with other users and when arranging in-person meetings.
We cannot guarantee that every user is who they claim to be or that every profile is accurate.
We encourage users not to disclose sensitive information such as:
Users should report suspicious or abusive behavior through the reporting tools provided by the Service.
The Service may provide tools allowing users to:
Information associated with reports may be retained and reviewed for safety, security, fraud prevention, enforcement, and legal purposes.
If the Service requests access to precise device location, we will provide appropriate notice and request permission where required.
You may be able to disable location permissions through your device settings.
If you disable location services, certain features may not function properly.
We will not intentionally display a user's precise residential address to other dating-app users.
Some information that users may voluntarily provide through a dating profile may be considered sensitive personal information under applicable laws.
Examples may include information concerning:
We encourage users to provide only information they are comfortable sharing.
Where applicable law requires consent or provides additional rights concerning sensitive information, we will comply with those requirements.
The Service may use third-party technology providers.
These may include providers for:
Third-party providers may have their own privacy policies.
We encourage users to review the privacy practices of third-party services when appropriate.
If you purchase a paid membership or other paid feature, payment information may be processed by a third-party payment provider.
We generally do not need to store complete payment-card information ourselves when a third-party payment processor handles the transaction.
Payment providers may collect and process information according to their own privacy policies and terms.
Our service providers or infrastructure may process or store information in locations outside the state or country where you live.
Where required, we will use appropriate safeguards for applicable cross-border data transfers.
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date.
If we make material changes that require additional notice or consent under applicable law, we will provide appropriate notice and, where required, obtain consent.
You should review this Privacy Policy periodically.
If you have questions about this Privacy Policy or our privacy practices, contact us by creating a support ticket on the Support page of the app.
By using the Service, you acknowledge that you have had an opportunity to review this Privacy Policy.
Nothing in this Privacy Policy limits any privacy rights that cannot legally be waived.